Returns
Returns, refunds and Exchanges
Customers may obtain a refund with a 15% restocking fee on all refunded orders, refunds would be made on a store gift card/store credit only(no money back) (Used items cannot be refunded/exchanged under any circumstances). or exchange of their product(s) if the return is made within thirty (15) calendar days from the date when the product was purchased. Sale items are final sale.
Returns
In order for the item to be eligible for a return, it must be unused, undamaged, and returned in the same condition in which it was received from the Company or the Store. It must also be returned in the original packaging. The customer would be responsible for the shipping fees on all returned/exchange orders.
Please note once an order is placed we can not modify the order, only cancel and issue a store credit.
gift cards are final sale (no returns or exchanges))
Requirements for returns:
In order to complete your return, you must provide a valid receipt or proof of purchase with the returned item. Also include your order ID, phone number, email address and shipping address if different from the original order. Upon receipt of returned items, beautique cosmetics will contact you to confirm your exchange needs and arrange collection of your billing information to ship the exchanged products to you (including a 15% restocking for the items exchanged and new shipping costs).
Refunds will not be given for any items that are:
- Not returned in their original condition;
- Not purchased from the Company and/or Site;
- Damaged or missing parts for reasons not due to Company error, or
- Returned more than thirty (15) days after the date of purchase.
REFUNDS (IF APPLICABLE)
Once your return is received, processed, and inspected, we will send you an email or call to notify you that we have received your returned item, at which point we will also notify you of the approval or rejection of your refund.
If your refund is approved and processed, within fourteen (14) business days, you will receive credit for your purchase in one of the following ways:
- Store Credit
- Electronic Gift Card
Please note, when a product is out of stock we will issue an electronic gift card for total amount of product paid for.
If you do not receive your credit within two weeks of its approval, please email us at beautiquecosmetics@yahoo.com
Shipping
To return or exchange your product, please mail your product to:
A traceable method of shipment is highly recommended to prove your product was received.
You will be responsible for paying for your own return shipping costs for returning your item. Original shipping costs are non-refundable.
The time it may take for your exchanged product to reach you may vary depending on your shipping address.